Shipping & Delivery
Thank you for shopping with FreshBoxAU. Please review our shipping details below.
Order Processing
- Orders are processed and dispatched within [2–4] business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
- Estimated delivery time is [5–12] business days from dispatch, depending on your location across Australia.
- Delivery times are estimates only and may vary due to carrier or weather conditions.
Shipping Cost
- Standard shipping:Free Shipping
- We currently deliver to addresses across Australia.
Order Tracking
- A tracking number will be provided via email once your order is dispatched. You can track your order through the tracking link in the email or by contacting our customer care team.
Delivery Address
- Please ensure your delivery address and contact details are correct at checkout. FreshBoxAU is not responsible for delays or non-delivery caused by an incorrect or incomplete address.
Issues with Delivery
- If your order hasn’t arrived within the estimated time, please contact us at [email protected] and we’ll investigate promptly.
PO Box / Parcel Locker
- [Please note whether you can deliver to PO Boxes / parcel lockers. If not, state “We are unable to deliver to PO Boxes or parcel lockers.”]