Returns & Refunds
We want you to be happy with your purchase. If something isn’t right, here’s how returns work.
Return Window
- You may return most items within [30] days of receiving your order.
Conditions
- Items must be unused, in their original condition and original packaging.
- Please include your order number when requesting a return.
How to Start a Return
- Email us at [email protected] with your order number and the reason for return.
- We’ll confirm the return instructions within [1–2] business days.
- Once your returned item is received and inspected, we’ll process your refund.
Refund Time
- Refunds are issued to your original payment method within [3–7] business days after we receive and inspect your return. Please allow additional time for your bank/card provider to show the refund.
Damaged, Defective or Incorrect Items
- If your item arrives damaged, defective or is the wrong item, contact us within [7] days of receipt with photos. We’ll arrange a replacement or full refund, including any applicable return shipping cost.
Return Shipping
- Return shipping cost is [borne by the customer, unless the item is damaged/defective/incorrect] .
Australian Consumer Law
- Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you’re entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage.